info@krakentackle.com.au

Shipping Information

Shipping Information

Kraken Tackle Company uses Australia Post as its primary carrier. Kraken Tackle Company ships Australia wide only.

Shipping & Handling Charges are $9.90 flatrate. Free shipping for all purchases over $150.

Note: Kraken Tackle Company does not give permission to couriers Authority To Leave (ATL) for parcels. If a parcel is being shipped to a residential or business address and does not fit inside a standard mail box it must be signed for on delivery. This is a security measure to minimize any risk of your parcel being lost or stolen.
It is advised that you choose a delivery address where someone is available to sign for/take delivery of your parcel.

External territories such as Cocos-Keeling Islands, Christmas Island, Norfolk Island etc. have separate freight rates to those stated above. Please contact us for a freight quote if required.

Notice to All Mail Order Customers Regarding Warranty Returns

Kraken Tackle Company help our customers with genuine warranty processes. However, for the best chance at getting warranty approved by the supplier, the products need to be returned to us in the exact condition as when the fault/damage occurred. Make sure that when you send items back to us for a warranty assessment by the supplier, it is packaged and sent as carefully as you would if it was a brand new product. For items like rods, make sure they are packed with protection inside a solid tube. Heavy cardboard tubes are usually ok but we choose to send all our rods in heavy PVC storm pipe tube which provides the best protection. Avoid using light cardboard tubes like you find in the post shops as they rarely stand up to the punishment of being freighted and under no circumstances, ever send back an item with no packaging at all.

When sending back items remember to make sure the item/s are clean (if they have been used) and send them back protected, in a box so they do not get further damage during transit.
Freight costs both to and from Kraken Tackle Company for warranty purposes is the customers responsibility. Please contact us if you require assistance with freighting your warranty items back to us.

Please also be aware that manufacture warranties vary from company to company, some items are covered under extended warranty periods up to 10 years but most are covered for a standard period of 1 year. Almost all items have different situations in which they will and won’t be covered under warranty and many things are not covered but instead fall under a ‘wear & tear’ clause or something similar. Try and make yourself familiar with these situations if possible so as not to be disappointed to find that something is not covered at a later date.

If you would like any further information, refer to the warranty cards/info included with most items you purchase or email us on sales@krankentackle.com.au .
Kraken Tackle Company does not accept unauthorized returns. If you wish to return an item you must contact us first.